Liz Hetherington

Insight and strategy for brands, businesses and organisations.

Culture/ Behavioural Insights/ Semiotics/ Ethnography/ Foresight/ Focus Groups/ Cultural Analysis/ Depth Interviews/ Brand Strategy/ Audience Understanding/ Innovation/ Social Listening/ Comms Strategy/ Expert Interviews/ Culture/ Behavioural Insights/ Semiotics/ Ethnography/ Foresight/ Focus Groups/ Cultural Analysis/ Depth Interviews/ Brand Strategy/ Audience Understanding/ Innovation/ Social Listening/ Comms Strategy/ Expert Interviews/
Background

I'm a London-based researcher and strategist with over 12 years' experience exploring how people live, think and behave, how culture works and where it's heading — and translating those insights into opportunity for brands and organisations. I regularly partner with agencies, in-house teams and founders — bringing senior expertise to each project.

How I Work

I draw from a flexible toolkit that includes qualitative research, focus groups, depth interviews, ethnography (online and IRL), semiotics, expert interviews, desk research, cultural immersions, social listening and data science — selecting the right mix for each project. I regularly lead UK, US and global work and draw on a strong network of trusted partners when a project calls for it.

Project Types

My work spans the full insight-to-strategy spectrum, from early-stage exploratory briefs to more defined strategic challenges. This includes audience understanding, cultural insight work, futures/trends, creative development, brand positioning, comms strategy and innovation/design research projects.

Insights Director Freelance · 2017–Present
Project Director Flamingo · 2013–2017
Researcher (TV Productions) Freelance · 2009–2013
Accenture SongActivisionAdidasAesopAir FranceAirbnbAnthropicAXABooking.comBritish ArmyCampari GroupCliniqueCoca ColaDiageoDiscordDoritosEquality & Human Rights CommissionGeneral MillsGoogleGuide Dogs UKGuinnessH&MHasbroHeinekenIKEAInternational Flavors & FragrancesIO InteractiveJamesonKiehl'sKinderLEGOL'OréalLidlMarsMetaMovemberNetflixNikePalo Alto NetworksPepsiCoPlayStationSave the ChildrenSegaSelfridgesSmirnoffTataThe North FaceUnileverWhite ClawYouTube

If you'd like to discuss collaborating or just say hello — find me by email or via LinkedIn. Or if you're local, I work from Drop In in Hackney.

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